Interactive voice response.A system to automatically manage incoming alls, IVR can link phone
callers (voice and/or touchtone) with a computer database.
It can accept a question, access the company’s database and
provide a caller with the information they are seeking. It can also take
information from the caller, convert it to data and input that data to
the database. A system to interact with information using a variety of
voice commands, IVR is especially useful in mobile to provide a way
to have users in interact with information from their mobile device.
|
